Frequently Asked Questions

Where do you ship to?

We currently ship across South Africa and internationally. Stay tuned as we expand to even more regions soon!

How long does delivery take?

Domestic orders are typically delivered within 3–5 business days. International delivery times vary by destination.

What is your return policy?

We accept returns within 14 days of delivery for unused items in their original packaging. Please contact us to initiate a return.

How do I track my order?

Once your order is shipped, you will receive a tracking number via email.

How can I contact you?

You can reach us through our contact page or via Instagram @erogopets. We'd love to hear from you!